Customer service first in estate agency

Emma returns to join Simon and Stuart, chatting about why and how she got started in her property business.

Discussion topics include:

• Emma's two businesses - speech therapy and Estate Agents Hub.
• Getting to know your customers, being open and honest, always putting them first.
• The science and non-science of property valuations.
• Being super flexible for the benefit of customers while balancing family with work.
• Taking children on viewings!

Note: this episode was recorded before the COVID-19 lockdown.